Frequently Asked Questions

It’s simple!

First you will need to decide if you want to use our pre-made designs (FREE) or purchase a custom artwork from our design team and contact us to get started. We can create multiple designs for you to choose from and you can customise and change anything as we go. Once your design has been finalised, we will email over everything you need to complete your order.

Artwork is FREE if you choose from our pre-made designs. We can create multiple designs for you to choose from and you can customise and change anything as we go.

If you would prefer a custom artwork from our design team you can select one of our packages available

Once your design has been finalised, we will email over your artwork files and everything you need to complete your order.

Yes, we can copy artwork from a design as long as you are the artwork copyright holder. We do not advise using pre-existing designs from other suppliers however we can create similar designs if required.

We do not replicate the exact pattern or product from other suppliers, but your design will be applied to an equivalent product from within our range.

Artwork lead time are generally 3 – 7 days once we have received and confirmed your request. Please discuss urgent artwork requirements with us.

Ideally for the highest quality designs and logo applications we should receive the files as vector artwork. We prefer 'vector' logos as they provide the highest quality finish when printed and eliminate any pixelation. If you only have image files (jpeg's, png's, tiff or bitmap files) these will usually work however we may have to re-draw them depending on the quality. This will incur an additional cost and add to the production time.

Below are the preferred file formats:

.ai (Adobe Illustrator): This is a vector based file created in Adobe Illustrator and is the preferred format for all decoration and will produce the highest quality finish

.eps (Encapsulated Post Script): A true EPS will be a vector based file and can therefore be used in the same way as an Adobe illustrator file to produce a high quality finish

.pdf (portable document file): A high resolution PDF file is acceptable as long as the original file was created in Adobe Illustrator

Absolutely! For a cost we can completely customise a brand new logo for you. contact us to get started.

You can add unlimited team or sponsor logos to all of our sublimated apparel at no extra cost. We will always give advice and suggest the best positions and applications for your logos.

We recommend between 1-3 logos for cotton blend garments such as hoodies, rugby jumpers, jackets and track pants to keep your garment costs affordable. Logos for cotton blend garments will be applied with a screen print or embroidery and can become expensive with multiple applications.

Yes, if you have a team colour or know the unique PMS code, then please mention this to us during the design process. Note: a 100% colour match may not be possible due to the difference between colour on screen, pantone cards and printed fabric.

If you are unable to provide us with a Pantone code for your logo or uniforms, we will work to create as close a colour match as possible for your approval.

It’s simple!

First you need to decide if you want to use our pre-made designs (FREE) or purchase a custom artwork from our design team and contact us to get started. We can create multiple designs for you to choose from and you can customise and change anything as we go. Once your design has been finalised, we will email over everything you need to complete your order.

If you wish to sell your team's products online, ask us about setting up an online store for your team or organisation.

Our expert team members are there to guide and help you along the way. If you have any questions or problems don’t hesitate to contact us

There is no minimum order quantity on any garments unless you are ordering your team items using one of our custom team stores. You can see the price guide available on each product page for accurate pricing information.

We don't advise creating specific individual samples to see what your garment will actually look like. This can be timely and does incur additional costs.

If you want a sample no matter what, please be aware of the additional costs and allow a 3-6 week turnaround. You can contact us to get your samples started.

Please keep in mind that all sportswear brands have different sizing and that you should always check our size guides before placing an order. You can find a size guide available on every product page in the drop down accordion.

Every care has been taken to provide our sizing charts, but the responsibility of selecting the correct size based on our guides rests with YOU the client. To help you choose the best size, we recommend that you compare the measurements with your own garments.

How to measure:

• Find a similar garment that you already own and that fits you well.
• Take the garment and lay it out on a flat surface, smoothing away any wrinkles from the fabric’s surface.
• Measure the lines from seam to seam as shown on the image in the size guide.
• Compare your measurements to the size guides in the document to choose the best equivalent size.

Once your order has been placed, it is too late to adjust items within your order or cancel your order, as your order will have been sent to the factory. If you still would like to attempt to make a change, we're always willing to do our best for you so please contact us as soon as possible.

Unfortunately not. We require a minimum deposit of 50% before commencing production on your order. In most cases collecting money is the most time consuming part of the process, so often customers will pay in full to ensure their garments are delivered as soon as they are ready.

Balance Payment

The remaining balance is required prior to the delivery date. We’ll notify you that your remaining balance is due prior to your projected delivery date. Orders cannot be dispatched until 100% payment is received.

There are a few qualifying factors for a custom team store. contact us today to see if you qualify. If approved, you can sell your team, club or organisations merchandise without the hassle of holding stock or building your own website!

A Team Store does not hold stock at the time but does allow for customers to pay for and order an item which will later be ordered in mass by the club.

There are a few qualifying factors for a custom team store. If your team meets the requirements, We'll manage the whole process & you'll never have to spend countless hours organising merch for your team or members ever again.

We can create your own team store and handle payments online using a safe payment gateway. This process makes the entire process a breeze for your members and supporters to make purchases from.

Garments in the team store are ordered on a pre-order basis. Pre-orders are processed multiple times per season and delivered to your club or team rep 5-8 weeks from the processing date.

You can find more information about team stores here

Timelines for setting up your custom team store can vary.

As a guide, we require 2-3 weeks to create and test your custom team store.

Unfortunately not. We require a minimum deposit of 50% before commencing production on your order. In most cases collecting money is the most time consuming part of the process, so often customers will pay in full to ensure their garments are delivered as soon as they are ready.

Balance Payment

The remaining balance is required prior to the delivery date. We’ll notify you that your remaining balance is due prior to your projected delivery date. Orders cannot be dispatched until 100% payment is received.

Standard Order

Once your order has been submitted our team will email your invoice.

Team Store Payments

If your garments are on a custom team store, these items are paid for online via credit card (2% handling & processing fee is added to the total upon checkout)

Unless the items you received are faulty, we are unable to offer a refund or exchange. No returns will be accepted after 30 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase. Shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

If you have any queries regarding returns, please do not hesitate to contact us.

We use several different freight companies depending on the final destination, whether that is domestic or international. If you have a question about your delivery please contact us directly and we will be able to update you on your order status.

Sublimation Orders: 4 – 6 weeks from deposit paid.

Jackets, Hoodies, Pants: 5 – 8 weeks.

Leavers / Rugby Tops: 5 – 8 weeks from deposit paid.

Headwear & Scarves: 4 – 6 weeks from deposit paid.

Varsity Jackets: 5 – 10 weeks from deposit paid.

Samples: 4 – 6 weeks from deposit paid.